Customer Experience

Working with Universal has been wonderful. They are incredibly accommodating and kind. The low minimums make it easy for me to scale up and down as needed. I’d recommend them to anyone in any industry!

Kari Asselin, Founder
Om Organics Inc.

We began working with Universal more than 20 years ago.  As we love thinking outside the box, that first screen printed bottle was a real eyeopener for us and our respect for their capabilities, innovation, quality and professionalism has only grown.  We will continue to recommend Universal to our clients who want an upscale design solution.

Joe Chauncey

At Fog Distillery Company we firmly believe that quality relationships and processes yield quality results. Universal Packaging helped us realize our vision for the bottle design for our inaugural product “FOG Vodka”. A picture being worth a thousand words, the talent and professionalism of the Universal team speaks for itself! Thank you for your consummate customer service.”

Kenny Tuff Owner, Fog Distillery Co.

Working with Universal Packaging for over 18 years and I honestly consider them to be one of the nicest, reliable companies that I have ever worked with.  Their customer service is second to none and their quality of work is excellent.  It is a pleasure to work with Steve and his team of talented, dedicated employees.  The fact that most of them have also been working with me for over 18 years is a testament to how great the company is.

Keith Emerson, Vineyard 29

We have been working with Universal Packaging for the last 13 years, and have gone way beyond our expectations. They have always been fantastic to work with. I appreciate their transparency in pricing, as well as their communication when it comes to supply chain issues. Our rep consistently checks in with us to make sure our needs are met on time when our wine is ready to be bottled, and has kept us in the loop with any setbacks that could happen. On more than one occasion, it felt like they moved heaven and earth to make sure our glass arrived on time. They helped us come up with creative solutions to packaging problems, and genuinely care about delivering us a quality product.

Katie, Serendipity Winery

We have been working with Universal Packaging for 15 years to create the shelf presence that properly reflects our brand.  For our position in the marketplace we feel that the ACL finish provides the correct image for our products.  The Universal design team has been instrumental in helping us evolve our brand as our business has grown.  The procurement and sales teams have worked tirelessly to ensure that our bottling schedules have been met despite the recent supply challenges.  Finally, whenever challenges have arisen, the communication with Jaylyn and her teammates has been exceptional.

Roger Wong, Intrigue Wines

Working with Melissa & Universal Packaging has simplified and improved our packaging procurement and logistics planning, while ensuring pricing is competitive. Their customer service and flexibility with our changing business needs has made my life easier and ensured we stay on track with our goals –  Melissa always makes sure we have the glass we need when we need it!

Missy, Cambium, Owner & Cidermaker

Krupp Brothers has been working with Universal Packaging since 2017 for our glass cork wine projects. The quality of Universal Packaging’s glass corks is exceptional as is their customer service. Our awesome rep, Lindsay Lapp, is always helpful and prompt with communication regarding our order status and helped us select the perfect glass cork for our brandy. We are happy to continue doing business with Universal Packaging for the foreseeable future.

Krupp Brothers

I wanted your company to know how much working with you has been a pleasure over the past few years. Everyone’s level of professionalism, care, flexibility and excellence has been amazing. In particular, dealing with you has been beyond my expectation. It feels as if I am working with our own in-house team. Thank you for providing an excellent service.

Yekta Sharifi President Stick With Us Products, Inc.

When you’ve operated a branding design studio for 10+ years, you really appreciate what a gem it can be to find a great printshop. Working with Alysha, and Universal, you also get a team that understands design and is passionate about bringing concepts to reality.
Alysha has captured this spirit with every client project I’ve brought to Universal, and I always know my team’s designs are in good hands when she’s on the job. She greatly understands the capabilities that Universal offers, which makes bringing our concepts to life a breeze. It’s great to have a contact passionate about tackling the ambitious “we’ve never done that before” designs that I send her way, and I look forward to bringing more clients her direction.

Zach Silver – Principal Designer – Reflect Design Co.

As Western Canada’s original Craft Distillery it was important for us to create a long-term meaningful relationship with industry leaders like Universal Packaging to help ensure that we were able to match our premium spirits with the packaging that would make them stand out on the shelves and backbars right across the Nation.   Not only does the crew at Universal treat you like you are special, but they also go out of their way to make sure that all the t’s are crossed, and i’s dotted so that in the end you receive exactly what you hoped for.

Tyler – Okanagan Spirits

Melissa and her team at Universal have been wonderful for us since we first started working with them 3 years We really enjoy the open communication and willingness to help our small business. We are excited to continue working with them for 2024. 

Nick Farrer, Founder | Operations & Production Manager, Bricker Cider

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